We now have our computer back after getting rebuilt. We lost our hard drive which was the worst news ever because we lost about 3 years of pictures that we didn't back up. A word to the wise....make sure you back up your pictures. You never know when you will lose your hard drive. It makes me sad--at least I hadn't cleared our memory card in our camara since Sept. so that was a blessing. I'm having a hard time uploading my pictures and so I will try again soon.